Privacy Policy

1. Who We Are

WeFixIT NI is a tech repair business based at 190 Cavehill Road, Belfast BT15 5EX, Northern Ireland. We are a data controller for the purposes of UK GDPR. You can contact us at info@wefixitni.com or by calling 028 9071 0701.

2. What Information We Collect

When you use our website or bring a device to our shop, we may collect:

• Your name and contact details (phone number, email address)
• Device information required to diagnose and repair your equipment
• Messages sent via our contact form or AI assistant
• Basic website analytics (pages visited, device type) — anonymised

3. How We Use Your Data

We only use your personal data for:

• Responding to repair enquiries and providing quotes
• Contacting you about the status of your repair
• Processing warranty claims on completed repairs
• Sending you a receipt or invoice for services provided

We do not sell your data, use it for marketing without consent, or share it with third parties except as required by law.

4. Legal Basis (UK GDPR)

We process your personal data under the following lawful bases: (a) performance of a contract (to carry out a repair you've requested), (b) legitimate interest (to respond to your enquiry), and (c) consent where you have explicitly agreed (e.g. opting into marketing).

5. Data Retention

We keep your contact details and repair records for 6 years from the date of your last repair — the standard retention period for business records under UK tax law. Device data stored during repair is securely wiped once the repair is complete and the device is returned to you.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time (where consent was the basis)

To exercise any of these rights, email us at info@wefixitni.com. We will respond within 30 calendar days. If you are not satisfied with our response, you may complain to the Information Commissioner's Office (ICO).

7. Cookies

Our website uses essential cookies for functionality and anonymous analytics to help us understand how visitors use our site. You can block cookies in your browser settings, though this may affect how the site works for you.

8. Third-Party Services

We may link to third-party services such as Google Maps, Facebook, Instagram, WhatsApp, and our AI assistant. These services have their own privacy policies. We are not responsible for their data practices.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page. We recommend checking back periodically.